Return Period & Conditions
You have 30 days to return most unwanted items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.
If the incorrect item was ordered or you’ve changed your mind about a purchase, full refund will not be issued (15% restocking fee will apply). You will also be responsible for the cost of returning the item to the address provided by our customer service team.
Please note: Before returning your item, please review the Return Process below. Items shipped to any other addresses or without RMA number will not be considered for a refund and may be returned back to sender. Returns will not be accepted at the Wellington, Florida location.
You have 7 days to report damaged, defective, missing or wrong items from the delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.
- If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts (free of charge), we will issue a return and provide a full refund.
- If you decide you do not want parts or a replacement unit, you can return the item under our Return Process (See below).
- IMPORTANT: kindly hold on to the original packaging until you inspect the contents! Original packaging is needed in case the item is damaged/defective/incorrect.
- Please take as many pictures as possible of the actual box, the product, the tracking label. and email it with a description to our customer service team at email@example.com.
We do not accept returns on the following items:
- Items Marked Non-Returnable (clearly indicated on the website product page before placing your order).
These products will only be accepted in the event of a manufacturer's defect or an error on our part.
No returns will be accepted without a Return Merchandise Authorization (RMA) number.
To obtain an RMA number with return instructions and return address, please email our customer service team at firstname.lastname@example.org and provide the following information:
- Your name and e-mail address.
- Order number.
- Item(s) and quantity you wish to return.
- Reason for return.
- If order is damaged, defective or wrong:
- 5.1. Provide damaged, defected or wrong item’s pictures.
- 5.2. Describe the problem (include part numbers if possible).
- 5.3. We will ship replacement parts free of charge. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
We will e-mail you return instructions, including an RMA number and return address within 24-48 business hours of receiving your request.
- RMA number will expire after 7 days.
- Items must be in new condition, 100% intact and in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. Please do not assemble or modify the product in any way. We cannot accept items not in the original packaging. If a product is being returned as new but has clearly been used or damaged prior to its return, we reserve the right to refuse to refund completely.
- Write the RMA number clearly on the outside of the shipping package. Do not write on the actual product packaging.
- To process your refund, we require a return tracking number as a proof of delivery.
- We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.
Please allow up to 14 business days for our warehouse to process your returned merchandise.
Refund will be issued using the same method of payment that you used to purchase the item(s). For example, if you used credit card A, refund will only be issued to credit card A. We cannot refund to credit card B, send a check or return to a different account. All types of refunds may take up to 14 business days to be processed.
All our products are warranted by the manufacturer unless noted otherwise on our site. The warranty period and service may vary depending on the manufacturer and product. If you are experiencing problems with an item after the 30 days have expired, please contact our customer service team at email@example.com.